Returns & Exchanges

At iConnect, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns, replacements, and technical support.

Return Process

• 1.
  Initiate Your Request

  Log into your iConnect account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Ensure the device is factory reset, all personal data is removed, and it is placed back in its original packaging with all included cables and accessories.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed to your original payment method within 3 to 5 business days.